![]() Falling any response your account is unfortunately passed to our external provider. When this occurs, we send several updates via SMS & email directly to you informing you to contact us via email at or call us on 02. If we do not have this an outstanding balance will be placed on your account. We do require an active direct debit in order to collect your final payment in line with any cancellation request. The cancellation section has remained the same since the beginning of Third Space and these can be reviewed here. This detail can be found within our T&C's under section 10 which upon joining you agreed to. Our cancellation policy details that 1 calendar month notice is required to end your membership with us. We always aim to support with any request you may have. Hi Yvie, I am truly sorry to hear you feel you have experienced poor service when requesting to cancel with us. Reply from Third Space London Feb 3, 2023 She was biased, unprofessional and has no basic manners. ![]() It was shocking! I didn’t deserve to be treated like that, nor did my guests. In hindsight I guess it was a compliment that she felt threatened by my boyfriend who is just a fitness enthusiast showing us how it’s done! When I explained calmly, she insisted to tell us off like kids! Thanks! Well done Third Space for world class staff training and biased customer service. A female personal trainer came up to us while we were doing dead lifts, without any greetings and just accused us for bringing an external personal trainer into the gym. I used to go to a luxury gym abroad for many years and that’s one of the reasons for signing up at Third Space when I moved back to London, but I’ve had the worst customer service last Friday, when I used my guest passes and brought my boyfriend and another friend to work out together. We will review this photo and contact you at our earliest convenience to discuss you options in relation to the product issue.Biased accusation, appalling customer service level Upon us receiving the notification of damage or a manufacturing issue, we may request photographic evidence of the parcel and/or the particular product that has the issue. Popcultcha will only accept returns, process refunds, or exchange goods if we are contacted or notified within 7 days of you receiving the goods at your nominated delivery address. If this is the case with your item, please contact Popcultcha immediately via email to or via telephone on 1300 586 291 (Aussie Hotline) or +61 3 5240 7979 (International Customers). However, sometimes items do become damaged in transit or there is some sort of manufacturing issue thereby making the goods unfit for their intended purpose. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door. Here at Popcultcha, we take pride in ensuring that your goods are packed carefully and arrive safely to your nominated delivery address. We don't like to brag at Popcultcha, but having been in the collectables industry for over 27 years now, we know all about mint condition collectables and the fastidious nature of collecting stuff! What's more is that most of us Popcultcha Peeps are collectors ourselves! What this means for you is that we pack your orders the way we like to receive our own orders, so we take the utmost care in ensuring your goodies get from our HQ to your home safely and securely.
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